Here are a few reasons why you may not be able to place a new order:

1. You have not yet Earned to Keep your current pair of kicks or you currently have two pairs checked out (On-Demand plan only).

2. You are shopping under the wrong membership profile (shopping for “Calvin” instead of “Susie”).

3. We were unable to bill your monthly membership.

4. You are not signed into your EasyKicks account.

5. You currently have a pair of shoes in transit. We're happy to process an exchange order right away once your shoes have arrived.

If any of the above reasons do not fit your scenario or if you believe that there is a mistake, then please Contact Us

Did this answer your question?