What to do if we sent you the wrong order:
If a mistake with your order were to occur, please let us know right away!
After verifying you received an item(s) that does not match your order confirmation details, just send us a message at firstname.lastname@example.org explaining what we got wrong, and we will take care of the rest.
What to do if you placed the wrong order:
Were you to order the incorrect item and need to replace it, follow the guidelines below for your current plan -
90 & 60 Day Keep-Em Plans:
We can assist in processing the exchange within 10 days after the order is received. Please contact us with your exchange request and we will send you further instructions.
After receiving your order, you can automatically process your exchange by simply placing a new order. Here are important time frames for exchanges:
- Exchanges must be initiated within 10 days of order being received
- The original item must be returned within 10 days of placing the new exchange order
**You must return the incorrect pair using the prepaid return bag within 10 days of receiving your new order. If the shoes are not returned within 10 days, a suspension of service may occur and a charge for the MSRP of the shoe minus any subscription fee applied to your payment method.**