We only ship new shoes and take the integrity of the products we offer very seriously, and so do our partners. If you feel the shoes you currently possess have a flaw, please contact us. 

We also know kids can be hard on their shoes and accidents can happen. If you’re finding that you need to order shoes more often or that your little one is harder on shoes than you expected, it may be time for a plan upgrade!

If you have only had your shoes for a short time or just received your shoes and notice a flaw, please Contact Us.

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